Customer Consultant

Role Overview

• Guide customers through the JOBTOPGUN platform to ensure ease of use and success in recruitment.
• Educate clients on features and best practices that maximize their results.

• Handle inquiries and resolve issues efficiently via phone, email, or chat.
• Think critically to find solutions that meet customer needs while aligning with our capabilities.

• Develop long-term partnerships with customers through consistent, helpful, and professional communication.
• Understand business goals of each client to offer relevant suggestions or upsell opportunities.

• Monitor account health and usage to identify renewal opportunities or risk signals.
• Proactively follow up with clients to ensure satisfaction and encourage continued engagement with our services.

• Collect feedback from users to improve our product and service experience.
• Collaborate with internal teams (product, marketing, sales) to represent the voice of the customer.

• Participate in training and process improvement initiatives to elevate service quality.
• Bring new ideas to the table to improve both team performance and client satisfaction.

• Bachelor's degree in Business Administration or related field.
• At least 1 year of experience in Recruitment, Sales or Customer Service Operation.
• Familiarity with IT platforms and technologies.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and work under pressure.

*You can study the company recruitment privacy policy by click the link below

TOPGUN RECRUITMENT PRIVACY POLICY

• Hybrid Working
• Staff training and development
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Performance/results-based bonus