Acer Computer Co.,Ltd.Acer is creating the “New New Acer” phenomenon to reaffirm its status as the innovation leader. Not only that the firm now introduces a product line dedicated to Internet of Things (IoT), but it also joins forces with partners in achieving the synergy from its hardware, software and service strengths plus great platforms. Our product range expands from computer notebooks to various kinds of IoT devices such as Xplova for cyclist, Pawbo which is an efficient assistant in pet care and Acer Cloud Professor ,an educational module that encourages creativity and problem-solving skills among its users. We have started the distribution of all these products since early 2017.
In addition ,we have been recognized with three prestigious Thai awards, which include “ Thailand’s Most Admired Brand , The Most Powerful Brands of Thailand and Marketeer No.1 Brand Thailand awards. We have won these awards consecutively for seven , three and six years respectively, which reaffirms not only the strong position of Acer in Thailand but also the high levels of trust Thai consumers have in the brand.
At this moment, We are urgently seeking qualified persons to support our business expansion by the following positions.
Location493/7-8 Nanglinchee Road, Chongnonsee, Yannawa, Bangkok 10120
Contact personHuman Resources Department
Telephone0-2825-9666
Website
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Technical Service Specialist
Acer Computer Co.,Ltd.I.T. - Hardware
Today
Full Time
3 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree
Negotiable
- Management for repair team of Zebra's products such as Scanner or Label Printer to achieve KPIs target.
- Evaluate technician base on KPI consisting of Repeat Repair, On time delivery, WIP over 10 days and customer satisfaction.
- Train to the trainer for new product repairing after attended new product training course that provided by engineering team.
- Daily management repair operation of technician for example repairs pending part status.
- Consult with engineering team for repair issue including software and hardware.
- Consult with call center team for other requests for example buffer unit offering in case of parts shortage and oversea repair.
- Coordinate with warehouse and logistics team for part and buffer unit branch transfer process.
- Operate dismantling project or new project that assign by Zebra.
- Manage and maintenance fixture or engineering tool that use for repair operation.
- Provide quotation for project activities for example part and spare pool scrap, UMAT etc.
- Immediately respond to customer complaints and resolve as best as possible.
- Prepare KPIs reports, Billing charge by monthly basis and including presenting in weekly meeting with team.
- Bachelor's degree in Engineering, Electrical, Information Technology, Computer Science or related field.
- Experience in Technician service or IT industry is a plus
- Excellent verbal and written communication skills in English
- Capable of working independently and as an effective team player.
- Ability to prioritize tasks and meet deadlines.
- Pleasant personality, self-motivated and positive work attitude.
- Strong analytical and technical troubleshooting skills
- Dental insurance
- Life insurance
- Provident Fund
- Staff training and development
- Fuel/transportation fees
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Annual bonus