Job Summary :
We are looking for a Junior Business Analyst to join our team and support the development of workflow reporting tools for our charging and billing systems. The ideal candidate is Thai, has a background in software development, and is eager to work with both technical and business teams to analyze requirements, support documentation, and ensure clear communication of user and system needs.
Key Responsibilities :
• Work closely with business users, developers, and testers to gather and analyze requirements related to charging and billing systems.
• Document business processes, workflows, and system requirements.
• Translate business requirements into functional specifications or user stories.
• Assist in designing and improving workflow reporting tools for operational transparency and billing accuracy.
• Participate in sprint planning, backlog grooming, and UAT support.
• Support QA team in test case review and issue investigation.
• Help manage change requests, feedback, and update relevant documentation.
• Maintain up-to-date knowledge of charging models, billing logic, and workflow structures.