Job Description
- Position Title: eCommerce Manager / Assistant Manager
- Department: Business Development - eCommerce Team
- Report to: Chief Business Development Officer
- Working Day: Monday – Friday
- Working Hours: 09.30 – 18.30, with 1 hour break
- Working Location: ProPlugin Headquarters
About ProPlugin
ProPlugin is a leading company in Thailand, specializing in importing and distributing high-quality musical instruments and audio equipment for over 21 years. We provide comprehensive audio solutions including audio production, DJ equipment, musical instruments, sound systems for buildings and entertainment venues, and broadcast/live streaming gear. We are committed to advancing the music industry with top-notch service and the latest technology, helping musicians, producers, and sound engineers achieve their dreams. Read more on: https://proplugin.com/
Position Overview:
The eCommerce Manager drives sales performance across ProPlugin’s online channels, including Marketplaces (Shopee, Lazada, TikTok, NocNoc and HomePro), Social Commerce (LINE & Facebook), and the official ProPlugin website.
This strategic role ensures seamless operations across three key digital areas: Marketplace, Customer Success, and Website. The ideal candidate will develop and execute strategies to enhance the shopping experience, maximize revenue and profitability, and achieve growth objectives. Strong analytical, strategic, and leadership skills are therefore essential for success in this dynamic, multi-channel environment.
Key Responsibilities:
- Online Sales Strategy Development: Develop and implement online sales strategies to drive growth across all online channels (website, social commerce, and marketplace) in close collaboration with the Chief Business Development Officer
- Sales and Customer Service Operations: Oversee the daily sales and customer service operations for all online channels, ensuring seamless operations and customer satisfaction.
- Product and Pricing: Ensure accurate product forecasting, product listings and product pricing across all online channels to maintain a high level of consistency and transparency for customers.
- Customer Experience Optimization: Continuously optimize the online customer experience through enhancements in website navigation, product information, checkout processes, and customer service response times.
- eCommerce Performance Metrics Management: Track and analyze key performance indicators (KPIs) such as sales, website traffic, conversion rates, as well as ROI for all online marketing effort in close collaboration with the marketing department.
- Team Management and Collaboration: Manage and lead the Marketplace team in setting, tracking, and achieving KPIs. Foster collaboration with other departments, such as marketing and logistics, to ensure alignment with broader company goals.
- Hands-on Support: Provide direct assistance to the Marketplace, Social Commerce and website teams during peak periods, including handling customer inquiries and order processing.