- Good knowledge and experience of Linux server administration and shell scripting
- Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
- Service monitoring and alerting (Nagios preferred).
- Recent experience in providing 24x7 support for production services.
- Proven complex troubleshooting experience.
- Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
- Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
- Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
- Creating implementation plans for the testing of new services and creating change records as required.
- Providing a support function to the service project while development is being carried out on the service by other teams.
- Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
- Experience with installing, configuration and managing InterSystems Caché Databases.
- Knowledgeable in InterSystems Caché script programming language.
The following skills are not critical for the role, but would add value:
- Good network skills (layers 2 and 3) and experience.
- Avamar & DataDomain Experience.
- Cisco UCS blade server infrastructure experience.
- Load balancing (F5 Big-IP skills would be a bonus).
- Puppet or Chef configuration and management.
- Strong scripting skills (Perl, Python).
- VMWare qualifications (VCP would be a bonus).
- Service Now experience.