Quality Analyst

Job Description

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
• Review track and manage implementation & efficiency of all quality monitoring procedures and systems
• Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies
• Review client claims and non-compliance issues
• Conduct data analysis to identify areas for improvement
• Identify and implement best practice appropriate and applicable to improving overall quality
• Develop, recommend and monitor corrective & preventive actions
• Evaluate and audit team quality including both internal and external reports
• Check and validate findings, implement appropriate corrective actions
• Maintain standards and performance quality for all service provided
• Maintain good communication with development teams to improve business processes
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• Bachelor’s Degree or Higher in any fieled.
• 1 years’ experience in Content Moderator, QA or any position in Customer Services is advantage.
• New Gards are welcome
• Good at English communication (Eng - C1 Level +)
• Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
• Proficient skills with MS Office and Google Products
• Experienced with giving / providing training of any kind
• Works independently with minimal supervision

• Contribution to the overall mental health and wellness of the community.
• Fulfilling and rewarding work helping individuals improve their mental well-being.
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ
• มีเวลาการทำงานที่ยืดหยุ่น