Experiences Portfolio Manager
บริษัท บัฟฟาโล ทัวร์ส (ไทยแลนด์) จำกัดวันนี้
งานประจำ
5 - 20 ปี
กรุงเทพและปริมณฑล
ปริญญาตรีหรือสูงกว่า
สามารถเจรจาต่อรองได้
About the Opportunity
The Experiences Portfolio Manager will be responsible for the strategic design and development of a curated portfolio of customer-centric experiences that are market-ready and optimised for distribution across multiple sales channels.
This role involves continuous curation of our vast and diverse product portfolio through comprehensive market research, competitor benchmarking, horizon scanning, and innovation to identify emerging trends, gaps, and new opportunities. The Experiences Portfolio Manager will collaborate closely with in-destination product design teams to develop and refine experiences that align with portfolio strategy and customer expectations.
Additionally, the Experiences Portfolio Manager will partner with Sales Teams to effectively promote and support the portfolio, driving both revenue growth and profitability.
Operating in a fast-paced, agile environment, this role emphasises a test-and-learn approach—embracing experimentation, iteration, and rapid adaptation to maintain a competitive edge in the market.
Your Main Responsibilities
Product Development and Market Research:
Monitor industry trends and global marketplaces to identify new product opportunities.
Conduct research to support the creation of innovative, competitive travel offers.
Collaborate with internal teams to align new product ideas with customer demand and company goals.
Portfolio Management:
Continually optimise the product portfolio based on product performance, considering multiple data points including range, feedback, profitability and market trends.
Take a risk-based approach to new product launches, constantly launching, testing and learning from new products launches.
Liaise with Sales Teams and customers to continually get feedback on portfolio gaps.
Work Collaboratively with Internal Stakeholders:
Build, maintain, and strengthen partnerships with existing and new vendors.
Act as the main point of contact for vendors in assigned regions or product lines.
Service Quality Monitoring:
Use customer feedback, performance data, and vendor sops to assess service delivery.
Collaborate with internal operations teams to resolve issues and implement service improvements.
Ensure all services meet or exceed agreed standards and customer expectations.
Marketing & cross-functional engagement:
Work with the marketing team to ensure products are effectively promoted.
Provide product insights and selling points to support sales and cx teams.
Ensure consistency between contracted product details and customer-facing content.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proficiency with Microsoft Office applications.
- Experience in managing, optimizing, and scaling a diverse product portfolio.
- Proven ability to design and launch customer-centric travel products or experiences.
- Strong skills in identifying gaps and opportunities through research and benchmarking.
- Skilled in conducting competitor analysis, horizon scanning, and interpreting industry trends.
- Familiarity with test-and-learn methodologies and agile product development cycles.
- Excellent relationship-building skills across internal teams and external vendors.
- Strong ability to interpret customer feedback and performance metrics to guide decision-making.
- Comfortable working with qualitative and quantitative data to drive decisions.
- Thrives in a fast-paced environment with frequent change and iteration.
- Strong organizational and prioritization skills
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสตามผลงาน/ผลประกอบการ
รีวิวบริษัทที่บอก ‘ชีวิตดี งานดี เงินดี สังคมดี’
4.5Dream Company
ยอดเยี่ยม
ชีวิตดี4
งานดี3.8
เงินดี2.2
สังคมดี 4
Work Perks! - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
ดู HR SAY ของบริษัท บัฟฟาโล ทัวร์ส (ไทยแลนด์) จำกัด
ฟังเสียงจากพนักงาน
ธุรการ>1 ปี, อดีตพนักงาน
4.5
ชีวิตดี4.6
งานดี3
เงินดี4.5
สังคมดี 4.5
สวัสดิการดีเยี่ยม
16/08/2019
อ่านรีวิวทั้งหมดของบริษัท บัฟฟาโล ทัวร์ส (ไทยแลนด์) จำกัด
บริษัท บัฟฟาโล ทัวร์ส (ไทยแลนด์) จำกัดAbout Us
Formed as a result of the merging of two leading DMCs - Buffalo Tours - Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special. To be part of the Discova family is to be in your element, and being in your element means:
- being the best you can be in any situation
- doing what you love whatever your role is
- being valued for who you are and what you do
- continuing to grow as the world changes
- joining a family that creates a world of possibilities
To learn more about Discova click https://issuu.com/discova/docs/discova_-_benefits_of_joining_our_team
Work Perks! - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
What you can expect If you are successful, you will find that working with Discova is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.
ที่อยู่41 Lertpanya Building, Room 703-707, 7th Floor, Soi Lertpanya, Sri Ayutthaya Road, Phyathai, Rajathewee, Bangkok 10400
ชื่อผู้ติดต่อ-
โทรศัพท์0-2245-6392 Fax 0-2245-6397
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