Qualifications:
1. Proven experience in the hotel industry, airline industry, or beauty/wellness industry.
2. Strong leadership and communication skills.
3. Ability to train and motivate staff effectively.
4. Knowledge of customer service best practices and standards.
5. Excellent problem-solving and critical thinking skills to address and resolve service-related issues promptly.
6. Adaptability and flexibility to handle changing operational needs and customer expectations.
7. Strong interpersonal skills to build rapport with staff and customers, fostering a positive work environment.
8. Ability to analyze performance data and customer feedback to identify training needs and areas for improvement.