-Build up relationship with the counterpart at customer’s premises, but the Sales Support do not perform the tasks of a full-fledged Key Account Coordinator
-Actively update costs and selling rates in coordinate with Account Owner
-Actively introduce and build up relationships with customers.
-Actively quote within standard KPI the customer for new enquiries and new lanes
Procurement of costs: Overseas contact for rate request after get information from Sales Executive.
-Prepare official quotation and submit to customer on timeline. KPI: General cargo 1 days, other 2 days
-Help to promote growth of business of customer with Rhenus by developing relationship and upselling
existing and new business.
Support Sales Executive in terms of following customer documentation for new customer/new instruction
such as customer company register, Por Por 20 and others document relating to customs clearance process.
-Work with company ticketing system according to given SOP until ticket is closed.
-Create necessary company documentation to set up customer and its shipment handover to Operations (JI, etc.).
-Be standby for customers in case of operational issue and solve or escalation to involve account owneron time.
-Arrange and prepare others information per management assignment and response to enquiry timelyincluding others special assignment:
-Support to qualify potential customers to Sales Executive: sales campaigns, cold calls etc.
(Outside of daily tasks of account owner to sales support)
-Any others job assigned by superior