
Siam Refractory conducts business in accordance with the concept of Total Quality Management (TQM) and Total Productive Maintenance (TPM) which requires teamwork and total commitment from every staff member. Awareness of Quality is embedded in all organizational processes of Siam Refractory, starting from identifying customers’ needs and material selection to prompt delivery of quality products, and employees at all levels are trained and empowered to actively participate in continuous quality improvement to ensure that products and services under “SRIC” brand consistently exceed customer requirements.