-Communicate with clients and agents regarding export shipments, documentation, and service updates.
-Receive and process booking requests for air and sea shipments.
-Coordinate with carriers.
-Prepare and verify export documentation, including:
Commercial invoices
Packing lists
Bill of Lading (B/L)
-Monitor shipments and provide proactive updates to customers on the status of cargo.
-Handle delays or exceptions and work to resolve them quickly.
-Coordinate with the finance department to issue invoices and verify freight charges.
-Work with sales, operations, and documentation teams to ensure accurate and timely shipment processing.
-Handle service issues, complaints, and emergencies with professionalism.