Kept help center officer

Bank of Ayudhya PLC (BAY)

Yesterday

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Basic Requirements

Full Time

1 - 3 Year

Bangkok (Yannawa)

Bachelor's Degree

Negotiable

Responsibilities

ลักษณะงานของ Kept Help Center เป็นการให้บริการข้อมูลลูกค้าทางโทรศัพท์ (Inbound) และตอบแชททาง Social media เกี่ยวกับผลิตภัณฑ์ และ Application Kept เท่านั้น รวมทั้งการช่วยเหลือลูกค้าเรื่อง Technical การใช้งานเกี่ยวระบบเองทั้งหมด

Job Description

• Handle customer’s inquiries & complaints via Kelp help center channels e.g. Telephone, Live chat, Social Media, Email, Voice call back contact channels by acknowledging, checking incoming inquiries & complaints to ensure the precise answers and resolutions to the customers.

• Record details of inquiries, service request, transaction issues, complaints, compliments, suggestions and actions taken through system appropriately and efficiently.

• Coordinate with responsible functions for solving problem, transaction issues and complaints received to ensure the most satisfaction within targeted turnaround time.

• Involve in training or communication about product knowledge information related, process and marketing product program to ensure the most updated, accurate information to perform best customer services.

• Involve in any other assignments as representative on system enhancement, projects, related to Kept help center.

Requirements

Qualification

• Bachelor's Degree in any fields

• At least 2-5 year of experience in Call Center, Customer Service, or related fields

• Able to work on shift schedule

• Knowledge of Financial and Banking Business (preferable)

• Computer literate in Microsoft Office - Word & Excel

• Customer service oriented with positive attitude

• Shift Work

Talent Acquisition Department

Bank of Ayudhya Public Company Limited