Customer Engagement Staff

Job description:-

• Social monitoring by daily (Handle a serious post)
• Complaint monitoring (Open until closed) and coordinates with complaint's owner to handle case
• Ensure that the call center is effectively communication and review feedback to agent
• Prepare report to related person and management
• Support non-voice service professionally

• Bachelor Degree in related field.
• At least 3 years of experience in call center (inbound and outbound)
• Have service mind and good relationship is a must.
• Able to work under pressure , can solve problem and have negotiation skill.
• Fair in English.
• Computer literacy (MS Excel , MS Word)

• Life insurance
• Medical insurance
• Provident Fund
• Staff training and development
• Overtime
• Marriage gift
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Employee's uniform
• Funeral payment support
• Annual trip or party
• Performance/results-based bonus
• Annual bonus