Honda Leasing (Thailand) Co., Ltd.

About Company

Honda leasing was established in 2002 as a joint venture between Asian Honda Motor Co., Ltd. and Honda Automobile (Thailand) Co., Ltd. We are a hire purchase and leasing company supporting Honda automobiles.

Our business is expanding and growing. We require dynamic and highly skilled professionals to join our business in the following positions.

Location4345 Bhiraj Tower at Bitec, 25th Floor, Sukhumvit Road, Bang Na Tai, Bang Na, Bangkok 10260

Contact personHR & GA Section

Telephone0-2736-4242, 0-2736-4288 Fax 0-2736-4222

Website

https://www.hondaleasing.co.th/

Report

See Reviews Apply Now

Customer Engagement Senior Staff

Honda Leasing (Thailand) Co., Ltd.

Only English resume will be considered.Urgently Required!

10/02/2026

See Reviews Apply Now

View this job in new tab

Basic Requirements

Full Time

3 - 5 Year

Bangkok (Bangna)

Bachelor's Degree or Higher

Negotiable

Responsibilities

Job description:-

Lead the team in developing and enhancing customer service operations to meet organizational standards.
Monitor, track, and evaluate agent performance to ensure service quality and operational efficiency.
Ensure that all process changes and improvement initiatives are accurately reflected in documented policies and procedures.
Conduct daily social media monitoring and handle high severity cases in a timely and appropriate manner.
Oversee end to end complaint management and coordinate with case owners to ensure effective resolution.
Ensure effective communication within the call center and provide feedback and guidance to agents to improve performance.
Analyze customer feedback to identify improvement opportunities and implement appropriate solutions.
Collaborate with cross functional teams to ensure unified and consistent customer experience.
Prepare and deliver reports for relevant operations and management.

Requirements

Requirements:

Bachelor’s degree in business administration, communication, or a related field.
At least 3 years of experience in managing a call center team, customer service.
Experience in evaluating call quality, customer interactions, and service standards.
Ability to analyze call data, performance metrics, and customer experience trends.
Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and documentation.
Proficiency in reading, writing, and speaking in English.
Ability to provide clear, constructive feedback to agents.
Ability to identify service gaps, root causes, and areas for improvement.
Strong analytical thinking to evaluate call accuracy, compliance, and service effectiveness.
Able to work under pressure, can solve problems and have negotiation skills.

Welfare and Benefits

Life insurance
Medical insurance
Provident Fund
Staff training and development
Overtime
Marriage gift
5-day work week
Social security
Health insurance
Accident Insurance
Employee's uniform
Funeral payment support
Annual trip or party
Performance/results-based bonus
Annual bonus