System Engineer (Telecommunication, Voice Specialist)
Cloudsoft Co.,Ltd.I.T. - Software/Telecommunication, I.T. - Hardware, I.T. - Internet
04/02/2026
Full Time
1 - 3 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
20,000 - 40,000 baht/month
- Installing new systems and providing ongoing maintenance and technical support.
- Designing tests to verify whether a system is achieving a desired function.
- Communicating with other engineering specialists throughout research and development.
- Managing projects which can include scheduling and risk assessments.
- Analyze business requirements, provide time estimates, create and modify Call Routing Strategies, preparation of design documents, system development, and production handover.
- Continuously improve system performance reports, perform root cause analysis for system outages; suggest improvements to ensure system up-time.
- Support integration of Contact Center platforms with CRM, ERP, and ticketing systems via APIs (REST/SOAP).
- Implement and maintain IVR flows, call routing strategies, and self-service solutions (DTMF, speech, Voicebot/Chatbot).
- Work closely with Contact Center Technical Lead to deliver projects on time and within scope.
- Working experience of Contact Center Technologies will be an advantage.
- Continuously improve reporting accuracy and provide insights to optimize system performance.
- Developing touch tone, speech and Self Service IVR.
- Working experience of Contact Center Reporting.
- Age preferably 23-35 years.
- Bachelor’s degree in Engineering, Computer science, Telecommunication, ICT, IT, IT, software engineering, mechanical engineering or a related field.
- At least 1-3 years of experience in tele-communications, ICT, IT.
- Communicates well in English will be an advantage.
- logical, critical thinkers.
- good at problem solving and decision making.
- good at spoken and written communication.
- disciplined, patient and well organised.
- able to make good judgements and work well under pressure.
- Hands-on experience with IVR design, call routing, and Contact Center reporting tools.
- Familiarity with APIs and system integration concepts.
- Strong analytical and problem-solving skills with logical and critical thinking ability.
- Good communication skills in English (spoken and written).
- Ability to work under pressure, well-organized, disciplined, and detail-oriented.
- Strong time management and ability to prioritize tasks effectively.
- Staff training and development
- Overtime
- 5-day work week
- Social security
- Health insurance
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Annual bonus of 1 month(s)
Cloudsoft Co.,Ltd.บริษัท คลาวด์ซอฟท์ จำกัด
ผู้เชี่ยวชาญการพัฒนา Software และ Platform ด้านการสื่อสารบนคลาวด์ในรูปแบบ Software as a Service (SaaS), Unified communications as a service (UCaaS) และ Contact Center as a Service (CCaaS) เรามีทีมงานมืออาชีพที่คอยดูแลและให้บริการแก่ลูกค้าองค์กรระดับใหญ่มากมาย ในหลากหลายด้านธุรกิจ
ปัจจุบัน บริษัท คลาวด์ซอฟท์ กำลังขยายทีมงานเพื่อตอบรับการเติบโตของบริษัทฯ ขอเชิญมาร่วมเป็นส่วนหนึ่งกับเราสร้างสรรค์ซอฟต์แวร์คุณภาพระดับสากล
Location59 Flourish Building, 8th Floor, Soi Ratchadaphisek 18, Huai Khwang, Huai Khwang, Bangkok 10310
Contact personHR Cloudsoft
Telephone0-2153-9499 Fax 0-2153-9498
Website
