Noc Engineer
บริษัท เอลาแบรม ซิสเต็ม จำกัด11/06/2025
งานตามสัญญาจ้าง รายเดือน/รายปี
2 - 4 ปี
กรุงเทพมหานคร
ปริญญาตรีหรือสูงกว่า
25,000 - 40,000 บาท/เดือน
- 1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network
- Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))
- Perform 1st troubleshooting and/or escalate to 2nd line support.
- Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolves
- Cacti Handling
- EOE Event management
- EOE Incident management
- Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.
- Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.
- Mobilizes corrective actions, does impact analysis & invokes contingency plans.
- Provides fast response technical capability that supports the running of the Services.
- Performs Service exception Mgmt, initial analysis & triggers corrective actions.
- Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities.
- Support Call Center for customer complaint handling
- Handover and Incident Report
- Operational KPI – SLA & Response Time
- Support to Incident and Shift Manager
- Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
- Education: Bachelor/master’s degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering
- Knowledge sharing; collaboration skills.
- Problem solving and creative thinking.
- Knowledge of MS Team and MS Office
- Knowledge of 2G, 3G, 4G, 5G and new technology telecom network
- Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall/Microwave/DWDM/Wifi/SDH/ISP)
- Customer Complaint Handling related to Wifi & Transport Network
- Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
- Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
- Basic knowledge of IP Network (OSI Model)
- Good English communication (Written and Verbal)
- Knowledge of CACTI Handling
- Annual Leave
- As specified by the company
- Business Leave
- IPD
- Sick Leave
- ประกันสังคม
- ประกันอุบัติเหตุ
บริษัท เอลาแบรม ซิสเต็ม จำกัดElabram Group was established in 1999 in Malaysia. We have 26 footprints around the globe and business offices in Thailand, Indonesia, Vietnam and in Philippines with core expertise in providing Network Planning Optimization (NPO) and Talent Acquisition & Deployment (TAD).
Our difference and success are based on the reliability, adaptability, expertise, on target as always in our projects and as the total on shore- off shore service provider. We own our growth to our clients who are given us the opportunity to prove our worth. We started as a Telecommunication Engineering and IT service provider specialized in Specialist Resource Provision, Project Management and Engineering Services of advance telecommunication in wireless network solutions but because of the trust of our partners and clients, we are now in our Offshore Outsourcing and Near shore Outsourcing expansion in Indonesia and in the Philippines.
Our clients demand quality solutions, ideas and competencies in all areas of wireless network solutions technology, and we take pride in providing them.
We owe our growth to many of our clients — global players in telecommunications equipment manufacturing and telecommunications operations — who have given us the opportunity to prove our worth in providing such solutions.
ที่อยู่973 ห้องเลขที่ 8B ชั้น 8 อาคารเพรสิเด้นท์ทาวเวอร์ ถนนเพลินจิต แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร 10330
ชื่อผู้ติดต่อMSO - Recruitment Team
โทรศัพท์0-2656-0088
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