Job Title: Customer Service Supervisor
Location: WHA Rayong
Job Introduction:
Our client is a global B2B manufacturer establishing a new, state-of-the-art facility specializing in essential components and materials critical to high-volume consumer goods (FMCG), as well as the Pharmaceutical and Specialty Chemical sectors. This role is key to building a world-class customer service and logistics function from the ground up, demanding precision and speed.
This role is key to building a world-class customer service and logistics function from the ground up, demanding precision and speed.
Responsibilities:
- Lead a multi-site Customer Service Representative (CSR) team spanning Thailand, Indonesia, and India.
- Drive essential internal coordination between the new Rayong plant, the Sales team, and the APAC leadership to ensure smooth project execution and accurate customer communication.
- Regional Logistics & Supply Chain Management (FMCG Focus):
- Oversee all high-volume Outbound Shipments from the Rayong plant to local Thai customers and international export markets, prioritizing on-time-in-full (OTIF) delivery typical of the FMCG supply chain.
- Manage Inbound Shipments of products from the regional manufacturing hub (India) to ensure timely delivery and warehousing according to plan.
- Inventory & Warehouse Planning: Review and approve inbound/outbound shipment plans and coordinate accurate inventory reporting for the Thailand warehouse.
- Ensure timely preparation of all shipment and import/export documentation, including SAP/ERP system updating.
- Coordinate import shipments and complete necessary LPI (Tax and Customs) system formalities for product clearance.
- Conduct internal audits and ensure all team activities adhere to defined Standard Operating Procedures (SOPs) and Quality & Regulatory (Q&RA) norms.
- Act as the lead point of contact to identify and assess customer needs to guarantee satisfaction and retention.
- Support Thai customers with fast-paced New Product Developments, including coordinating color matching, artwork development, and providing product samples for quick market trials in collaboration with the regional product development teams.
- Occasionally visit key customers alongside the sales team to strengthen long-term relationships.